You’ve got a lot of decisions to make when you’re shopping for new lawn equipment. What brand do you get? How much do you spend? Do you buy it online, at a big box store, or at a dealership?
As you’re weighing all these options, we hope you’ll consider buying from a dealer like Richardson Saw & Lawnmower. And we’re not just tooting our own horn here. There are benefits and perks for you as well.
Buying from a dealer helps ensure you get a high-quality product at competitive prices. You’ll also benefit from personalized service, expert knowledge, and long-term support. Whether you’re a homeowner or a green industry professional, you can’t go wrong by shopping at a trusted dealership.
1) High Quality Products
One of the big ways that dealerships stand out from big box stores is with the equipment they carry. At an authorized dealership, you’ll find brands like Scag and STIHL that are dealer exclusive. Brands do this to ensure quality and provide a better customer experience that wouldn’t be possible selling through a big-box store or online.
For brands that are sold at both big-box stores and dealers, the dealers typically carry higher-quality models. Some manufacturers work with big box stores to provide cheaper products to their customers, but the money you’re saving comes out of the product quality. Dealer-sold products are manufactured with higher-quality materials. Just compare the specifications and you’ll see for yourself.
2) Competitive Pricing
When it comes to equipment like lawnmowers, chainsaws, and trimmers, you get what you pay for. Sometimes price is connected with how much power is available (e.g. a homeowner STIHL chainsaw for cutting up firewood is less expensive than a commercial grade saw for cutting down trees even though both are good quality tools). Other times, the price is tied to quality (e.g. an ECHO trimmer from a dealer will be more expensive than a big box store brand, but as a rule, it’ll last longer and be higher quality).
Now, this doesn’t mean that dealerships are prohibitively expensive. You’ll probably pay a little more for a much higher-quality tool, but dealerships do offer competitive pricing. And unless you need to replace a piece of lawn equipment urgently, you can often take advantage of sales and end-of-season clearance events to get an even better deal.
3) Personalized Service
A dealership can often spend more time with customers than a big box store will. Employees are more knowledgeable as well since they specialize in outdoor power equipment and often undergo extensive training. Our customer reviews consistently emphasize how nice it is to get personalized service from someone who is friendly, helpful, and doesn’t rush you.
A dealership can build long-term relationships with customers. We’re always happy to work with customers for multiple sales, take care of your needs after the sale, and receive feedback on how to serve you better. For example, we regularly update the inventory of arborist equipment that we carry based on feedback from established customers. We’re here to help!
4) Expert Knowledge
Dealers can offer expert knowledge of the brands that they sell. Here at Richardson Saw, we’ve earned the distinction of Master Service Dealer for Stihl, Honda Premier Service Center, Toro Master Service Dealer, and Scag Pro Gold Dealer, along with many other certifications. These certifications aren’t something the brands give out to just anyone; they demonstrate our high commitment to delivering quality service.
In addition to the certifications we’ve earned as a dealership, all of our Outdoor Power Equipment (OPE) technicians are factory-trained and industry-certified. For example, our technicians have the highest qualifications offered by Exmark and one is a STIHL Platinum technician, the highest level of certification STIHL offers (we also have STIHL Gold certified technicians). Our technicians also have certifications from Briggs and Stratton, Kohler Engines, Kawasaki, Honda, and others. You can rest assured that they know what they’re doing when it comes to outdoor power equipment.
5) Long-Term Support
Support with a dealership doesn’t end with the sale. Unlike big-box stores, dealerships service what they sell. Something you buy at a dealership isn’t going to be like one of those purchases where the owner’s manual says, “Do not return to store,” and you have to deal with some far-off customer service center if there’s a problem.
For warranty support, routine maintenance, and necessary repairs, your local lawn equipment dealer is there to help. Here at Richardson Saw, we offer quick, accurate repairs in our service center and we do all the repairs in-house. Having one of the largest parts inventories in North Texas helps us provide a quick turn-around on repairs for all our clients. We always service what we sell, and we’re also happy to service equipment that you bought elsewhere.
Buy Local, Made-in-America Products with Us
Shopping at a certified lawn equipment dealer usually means you’re also supporting a local, family-owned business. That’s the case with Richardson Saw & Lawnmower. We began over 50 years ago as a specialty shop, and we’re now one of the largest multi-line dealers in the Dallas-Fort Worth area. Ron Poen started managing the store in 1976 and his son James—who learned the trade helping his dad out at the store—is the current owner of Richardson Saw & Lawnmower.
We’re proud to say most of the equipment we sell is manufactured and/or assembled in America. Buying and selling made-in-America products makes a big difference in the national and local economy. Purchasing at a dealership is a win-win for everyone. You get high-quality products and services, and the economy gets a boost. So if you’re in the market for new lawn equipment, stop by your local dealer!
